php - Trustpilot API not sending invitation e-mails -


we have application calling trustpilot api send out invitation e-mails customers can review recent orders.

creating review link etc. works correctly. however, when calling final step send out invitation e-mail, "status" field of response "notsent" , e-mail not sent.

the url https://invitations-api.trustpilot.com/v1/private/business-units/business_unit_id/invitations

the json response follows:

{     id: "<response id>",     businessunitid: "<business unit id>",     businessuserid: "<business user id>",     recipient: {         name: "<recipient name>",         email: "<recipient email>"     },     referenceid: "<order id>",     templateid: "<default en-gb template code>",     locale: "en-gb",     sender: {         email: "noreply.invitations@trustpilot.com",         name: "<client name>"     },     replyto: "noreply.invitations@trustpilot.com",     createdtime: "2015-04-29t14:34:40.176727z",     preferredsendtime: "2015-04-29t14:34:40.176727z",     senttime: null,     tags: [ ],     redirecturi: "<trustpilot review url>",     status: "notsent",     source: "kickstart" }

we have not modified spf record client's domain, using noreply.invitations@trustpilot.com sender , reply-to addresses. additionally, have set preferred send time e-mail should sent straight away. nothing making difference.

can advise might doing wrong?

figured out - reply address specifying being rejected. though valid (or when tried using noreply.invitations...) - switched using 1 client has been using , started sending straight away after that.


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